MuConvert FAQs Center

Online Ordering FAQs

Yes. We do offer free trial version for all MuConvert users to fully evaluate the software. You can directly go to our official website to download and install the free trial program.

The free trial version will have limitations on using the software, which means that you cannot enjoy all the features of the product. For example, the free trial version of MuConvert Apple Music Converter only allows you to convert 3 minutes of each file while the registered version will let you convert the whole song completely. If you want to enjoy all the features of our product, please go get the full version.

You can pay for your order via computer or mobile phone. And we accept different types of payment: PayPal, Visa, Mater Card, etc.

This online ordering is 100% secure! All data exchanged during the payment process is SSL-secured. All your order information is 100% safe.

No, there are no hidden fees on your MuConvert bill. But if you purchase the program from outside the UK or from other EC member states, then VAT tax will be charged accordingly by Paddle.

The software delivery is electronic only. You can download the software at any time from the MuConvert website home page or product page, while the license key will be sent to you by email.

When the purchase is done, you will receive an email from us within 30 minutes. In that email, you will find the detailed order information and your activation code. If you have not received the email from us for 24 hours, please contact our support team via email. As for downloading the software, you can directly go to MuConvert's official website to download the program.

Yes, of course. If you are an existing customer, we can offer you a 30% discount for purchasing other MuConvert products (Single License Only).

If you need help with the order you placed and want to get the detail information, please go to this website: https://www.mycommerce.com/shopper-support/ to check more details. Simply by entering your email address and order number, you will be able to find out any detail you want.

Please read our refund policy carefully before purchasing our products. You can go to this page to read more about our Refund Policy.

License Code FAQs

When the purchase is done, you will receive an email from us within 30 minutes. In that email, you will find the detailed order information and your activation code. If you have not received the email from us for 24 hours, please contact our support team via email.

First, when the payment is done, you will receive the order email and activation code from us. The activation code will be included in the email attachment file named key.htm. So please download the key.htm file and open it, you will find your activation code there. If you have not receive an email from us, please check that if you have entered a correct email address for purchasing the software. Normally, the order email and the activation code will be sent to your licensed email directly.

Second, please check your spam folder in your email.

Thirdly, contact Support team to help.

If you get the [903] Invalid Parameter error code, please contact us via email. We will show you how to activate the software offline.

The unknown error shows up because the activation code and the program you are trying to register is not matched. Please check if you have purchased the correct product and installed the right product from MuConvert.

If you get the [901] Invalid Parameter error code, please contact us via email. We will show you how to activate the software offline.

If you get the [905] Invalid Parameter error code, it means that you have activated the software on more than one computer. Usually, a single license code can be activated for only one time. So, if you have reformatted your computer or changed to a new computer, then you won't be able to use the same activation code to re-register the software. But we can offer you a new activation code for free. Please contact us via email and send us your receipt.

If you have purchased the family license code, then you will be able to use the activation code on 2-5 computer. However, if you are using the single license code, then you can only use the activation code on one PC.

No. You cannot transfer the activation code from one PC to another if it has already been registered before.

No. The activation code cannot be deactivated or reactivated. If you need to reactivate the software, please contact MuConvert support team.

No, if you have purchased Windows activation code, then it can only be used on Windows PC and vice versa.

You can go to this website to re-download your activation code: https://www.mycommerce.com/shopper-support/. Or you can contact MuConvert support team via email. We will help get back the activation code directly.

There is no need to re-register the software after re-installling it. Reinstalling the software won't effect your previous registration of the software.

Launch the program and locate the "Register" section. Then enter your activation code into the software to finish the activation.

Download/Upgrade

Yes. We offer free lifetime updates and services for all MuConvert customers. You can download all MuConvert software directly from our official website any time you like.

To update your program to the latest version, please launch the software and locate the "Check for Update" section to update the software.

Second, please check your spam folder in your email.

Thirdly, contact support team to help.

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