Q1. What're the limitations of a free trial version?
The trial version of MuConvert Audible Converter only allows you to convert 2 Audible books completely. And you can try this program for free for 15 days. When the 15-day free trial period ends, you will need to purchase a license key to continue using this program.
Q2. Do I need to authorize my computer with my Audible account?
No, MuConvert Audible Converter doesn’t require you to connect your Audible account. As long as you have the Audible AAX or AA files, you can directly add them to the converter, and then start to convert Audible to MP3, M4A or any other supported formats.
Q3. How do I find my Audible AAX or AA audiobooks? Where are they stored?
On Windows: you may find your downloaded Audible files here:
C:\Users\your computer username\AppData\Local\Packages\AudibleInc.AudibleforWindowsPhone_xns73kv1ymhp2\LocalState\Content
Or launch the Audible app for Windows, and click on the settings icon, select “Downloads”, and then click on “Open Download Location in File Explorer”, you can find your Audible books there.
On Mac: Log in your Audible account and download a specific audiobook, then a new window will pop up and ask you where to store your Audible books.
Q4. How long does it take to convert an audiobook?
MuConvert Audible Converter quicken the entire conversion process 60X faster. That is to say, you can get a 6-hour audiobook in just a few minutes. But remind that the encoding method you use can somehow affect the speed.
Q5. How to keep chapter information in your converted audiobooks?
MuConvert Audible Converter can automatically preserve chapter info in your converted files. Once you get the converted files, play the audiobook on media player that supports chapter marker, the iTunes app for example, and you can conveniently track your reading progress.
Q6. What about the sound quality for the converted Audible books?
MuConvert Audible Converter can professionally convert your Audible books at super fast speed while maintaining lossless quality just the same as your original books. To get a high-quality audio after conversion, you can simply enable the “Lossless” mode before you start the process.
Q7. What can I do if the audiobooks don't show up on Audible Converter?
Audible Converter supports Audible Format 4 (.aa) and Audible Enhanced Audiobook (.aax) only. So make sure the audiobook you import are in AAX or AA format.
But if the problem still exists, you can contact our support team.
Q8. Conversion failed, how can I solve this problem?
First, make sure that you’ve downloaded the Audible books to your computer. The audiobooks files should be in .aax or .aa file extension name stored on your computer.
The conversion failure issue may also related to your computer performance, so try close down other unnecessary program while running the converter.
But if the problem still exist, feel free to gain assistance from our support team.
Q9. How to activate MuConvert Audible Converter?
Launch the software and a free-trial window will pop up, enter your email address and the license key you received into the right boxes, then click “Activate” to complete the activation.
Q10. How long does it take to receive my license key?
After placing an order, the license key will be sent to you by email within 30 minutes. If you have not received the license key in 24 hours, please contact MuConvert Support team to get help.
Q11. The license key I entered is invalid. Why?
Make sure you have purchased the correct version of MuConvert Audible Converter. For example, Mac user should buy the Mac version instead of the Windows one. If you buy a wrong version by mistake, please contact our Support team ASAP to get the correct license key.
Q12. Can I transfer my license to a different computer?
Yes, you can transfer your license to a new computer and it’s 100% free. Simply contact our Support Team and provide a valid order info, then we will disable the license on your old computer and reset it for activation on a new computer.
Q13. Can I use the software on two or more computers?
If you purchase the single-user license, then you can only activate and use the software on one computer only. And if you buy a family license, you can activate and use the software on 2-5 computers with the same license key.
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