Q1. What're the limitations of a free trial version?
The trial version of MuConvert Apple Music Converter only allows you to convert 3 minutes of each audio file. When the 14-day free trial period ends, you will need to purchase a license key to continue using this program.
Q2. How to activate MuConvert Apple Music Converter?
Launch the software and a free-trial window will pop up, enter your Email Address and License Key into the appropriate boxes, then click “Activate” to complete the activation.
Q3. How long does it take to receive my license key?
After placing an order, the license key will be sent to you by email within 30 minutes. If you have not received the license key in 24 hours, please contact MuConvert Support team to get help.
Q4. I lost my license key somehow. How can I get it back?
To get back your license key, you can contact our support team. Once our support team receive your email, we will re-send the license key to your required email address.
Q5. The license key I entered is invalid. Why?
Make sure you have purchased the correct version of MuConvert Apple Music Converter. For example, Mac user should buy the Mac version instead of the Windows one. If you buy the wrong version by mistake, please contact MuConvert Support team ASAP to get the correct license key.
Q6. Can I transfer my license to a different computer?
Yes, you can transfer your license to a new computer and it’s 100% free. But to that, you need to contact MuConvert Support Team and provide your valid order info, we will disable the license on the old computer and reset it for activation on a new computer.
Q7. Can I use the software on two or more computers?
If you purchase the single-user license, then you can only activate and use the software on one computer only. If you buy a family license, you can activate and use the software on 2-5 computers with the same license key.
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